1)Tesco Self-Checkout system
DESCRIPTION
WHERE
IDENTIFIED, and HOW OFTEN
I identified
this problem in TESCO 24 hours Supermarket, Lewisham, London – this problem has
happened on so many occasions in the last two years , as I visit Tesco regularly.
WHY IT IS
RUBBISH
The task – the task is to cancel items scanned
on the system
The conceptual Frameworks - Usability
in life : this
system should work every day as it is needed for the supermarket to run smoothly
Satisfaction :
WHY THE
RRI (REALLY RUBBISH INTERACTION) SLIPPED THROUGH THE NET
I believe the issue at hand was not identified because Tesco tested the product to meet the minimal objectives only .
I believe the issue at hand was not identified because Tesco tested the product to meet the minimal objectives only .
WHAT'S
THE SOLUTION?
1)Design change
system should be revised to allow a faster transaction for customers when shopping at tesco , as the problems slows down the whole shopping process. i believe their should input a ask for staff assistance button which signals if the customer needs help so it will be at the customers own accord.
or maybe thoroughly revamped the systems to ensure the error doesn't come up every time a customer wants to cancel a item.
2)Usability test
to test if the system is thoroughly effective by making multiple testers try different functions each time for example one user could test it by buying a product using a debit card , and another user try by using cash .
DESCRIPTION
An example of a rubbish interaction is the Elverson road ,when you attempt to buy or top up an existing oyster card , sometimes the screen is affected by the sunlight and the screen is almost impossible to read , leading you to move your face directly into the screen to read.
PICTURE/Technology
COMING SOON !!!!!!!!!!!
WHERE IDENTIFIED, and HOW OFTEN
i identified the problem at Elverson road DLR station , this problem has happened on so many occasions in the last year , as I Travel regularly.
WHY IT IS RUBBISH
The task – the task is to successfully top-up an oyster card.
DESCRIPTION
An example of a rubbish interaction is the oyster card top up services ,
PICTURE/Technology
COMING SOON !!!!!!!!!!!
WHERE IDENTIFIED, and HOW OFTEN
WHY IT IS RUBBISH
The task –
1)Design change
system should be revised to allow a faster transaction for customers when shopping at tesco , as the problems slows down the whole shopping process. i believe their should input a ask for staff assistance button which signals if the customer needs help so it will be at the customers own accord.
or maybe thoroughly revamped the systems to ensure the error doesn't come up every time a customer wants to cancel a item.
2)Usability test
to test if the system is thoroughly effective by making multiple testers try different functions each time for example one user could test it by buying a product using a debit card , and another user try by using cash .
2) Oyster card top-up system machine
DESCRIPTION
An example of a rubbish interaction is the Elverson road ,when you attempt to buy or top up an existing oyster card , sometimes the screen is affected by the sunlight and the screen is almost impossible to read , leading you to move your face directly into the screen to read.
PICTURE/Technology
COMING SOON !!!!!!!!!!!
WHERE IDENTIFIED, and HOW OFTEN
i identified the problem at Elverson road DLR station , this problem has happened on so many occasions in the last year , as I Travel regularly.
The task – the task is to successfully top-up an oyster card.
The conceptual Frameworks - Usability in life : the screen needs to visible as users need to be able see
Satisfaction :
WHY THE RRI (REALLY RUBBISH INTERACTION) SLIPPED THROUGH THE NET
I believe the issue at hand was not identified because TFL tested the product to meet the main objectives.
WHAT'S THE SOLUTION?
1)Design change
the system doesn't need to revised , however the physical design needs revised , by adding a type of screen protector
2)Usability test
to test if the system is thoroughly effective by making multiple testers try different functions each time for example one user could test it by buying a product using a debit card , and another user try by using cash .
to test the physical shape of the top-up system , allow multiple users to test the machine in distracting sunlight.
I believe the issue at hand was not identified because TFL tested the product to meet the main objectives.
WHAT'S THE SOLUTION?
1)Design change
the system doesn't need to revised , however the physical design needs revised , by adding a type of screen protector
2)Usability test
to test if the system is thoroughly effective by making multiple testers try different functions each time for example one user could test it by buying a product using a debit card , and another user try by using cash .
to test the physical shape of the top-up system , allow multiple users to test the machine in distracting sunlight.
3) oyster card top up services
An example of a rubbish interaction is the oyster card top up services ,
PICTURE/Technology
COMING SOON !!!!!!!!!!!
WHERE IDENTIFIED, and HOW OFTEN
The task –
The conceptual Frameworks - Usability in life :
Satisfaction :
WHY THE RRI (REALLY RUBBISH INTERACTION) SLIPPED THROUGH THE NET
WHAT'S THE SOLUTION?
1)Design change
2)Usability test
WHAT'S THE SOLUTION?
1)Design change
2)Usability test
